Archive for September, 2015

Conducting Kick-ass Marketing: Why Advertising is Here to Stay

Advertising Communications Advertising communications is the love-child of marketing. It is heralded as the benchmark of success as an organisation: if you are able to put out an ad on a billboard, radio station, or television channel, your company is a big player. Besides the enormous cost most advertising communications require, is this respect founded? While many would define “advertising” as any sort of promotiona...

How to Create a Memorable and Attractive Brand

What is a brand? The brand is the singular most important aspect in Marketing. Because of it’s significance, there are hundreds of approaches in how to define, build, and maintain a brand. No matter what line of business you are in, or how established you are- you have a brand, and understanding this is important. Imagine a child sets up a road-side stall selling lemonade. The only signage she has ...

Show & Tell: Effective Direct Communications Strategies for Marketers

Direct Communications Direct communications pertains to any communications which occurs directly between a consumer and the company. Unlike advertising, there is no media channel separating the business from the consumer. Unlike publicity, it is not used to drive conversations customers have with each other. Unlike digital communications, direct communications does not need to occur through the use of technologies. Direc...

How to Communicate Effectively as a Marketer

Communication involves sending a message. Marketing communications includes every interaction where a message or meaning is shared between the company and a targeted audience. Reviewing the Marketing Atom framework, we see that there are four segments to this: direct communications, advertising communications, digital communications, and publicity communications. Within these, it is important to note that communication type...

How to Create Passionate, Long Lasting Relationships – With your Customers!

There is so much literature on customer relationship management that it is sometimes stifling to go through all the theory. What should be such a simple concept is often so over-analysed that many marketers grow a fear of it. This chapter will take the key ideas of CRM to simplify what is most important when dealing with customers. If I could choose another name for the chapter, I would name it “choose your customers.” I...

How NOT to Piss off Your Customers: Designing Great Customer Service

While there are many dangers and pitfalls of providing bad service, how can great service be achieved? Great experiences come from companies and employees who truly understand what it means to have an interaction with a customer. Humans are judgemental bastards. As a man, if I show up to a speech in a dress, I will probably lose all the reputation and respect I have built over the years. As an author, include one spellin...

3 Reasons why Google’s new logo is EXQUISITE

Where other companies have books and manuals for their code of conduct, Google has three words: "don't be evil." This outlook summarises how much Google is about simplicity over complexity, and how they have approached search and innovation technologies. Today, this is finally shown clearly on the new logo.

"Beautiful is better than ugly; simple is better than complex; sparse is better than dense; readability c...

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