Customer service starts from the heart, ends with fat wallets.

I had recently come by a seriously good read by entrepreneur Derek Sivers, founder of CD Baby. (image) He shares 6 points which I completely agree are very important issues when considering customer service, and also shows us why going the extra mile is so important. Read more at his website: 

Why I love Singapore Airport

It is the little things which matter. A tired expression, yet organizations never seem to quite grasp this concept- be it inability, lack of care, or just laziness. Anyways- lets get straight down to the title of this post. Why do I love Singapore Airport? Well, lets begin with what it provides. The Augmented Product Model Singapore airport provides a simple service: a location for passengers to...