Posts Tagged ‘Delight’

The Secret to Great Service

Ever had a bad experience with a specific company? Maybe those salesmen from company XYZ do not stop harassing you, or maybe you had to be transferred 7 times over a two week period to cancel a service. The word service itself has bad connotations with many people. Why would someone contact customer service? To complain. When do you bring up the service at a restaurant or cafe? Often, it is because you were unsatisfied w...

Amazing: How Westjet makes Christmas happen

http://www.youtube.com/watch?v=zIEIvi2MuEk Move aside Mastercard, this video is soon to replace your "priceless" campaign. Watch it. Before you read further watch it now, it's a long watch (6 minutes is huge for youtube videos) but it is definitely worth it. . . . . . . . No, don't look down if you haven't watched it.. you will gain nothing from reading below until you fulfill that requisite. Go back now and w...

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