How NOT to Piss off Your Customers: Designing Great Customer Service
While there are many dangers and pitfalls of providing bad service, how can great service be achieved? Great experiences come from companies and employees who truly understand what it means to have an interaction with a customer. Humans are judgemental bastards. As a man, if I show up to a speech in a dress, I will probably lose all the reputation and respect I have built over the years. As an author, include one spellin...