Ever had a bad experience with a specific company? Maybe those salesmen from company XYZ do not stop harassing you, or maybe you had to be transferred 7 times over a two week period to cancel a service. The word service itself has bad connotations with many people. Why would someone contact customer service? To complain. When do you bring up the service at a restaurant or cafe? Often, it is because you were unsatisfied w...
Often, companies are divided into three parts. One side does all the product research, development, and manufacturing. The other handles sales, marketing, and customer service. The final segment is a management layer which sits on top and supervises both. With this sort of structure, it is not surprising that when the CEO is a marketing or design-oriented person, the company becomes much more creative and business thrives. ...
Product design is often not viewed within the realm of marketing. Usually, the core drivers for product design include cost and functionality. As long as the product does what it needs to and costs are kept down, it is often not improved upon. This neglect is arguably the most crucial factor in why marketing is often accompanied by negative connotations. Very often, it is believed that the key to success is the amazing p...
Where value describes the use of the purchase, a product is the embodiment of this use. The product is a fundamental aspect within sales. If there is no product, there is nothing the customer can buy. Often overlooked by marketers, the product is the most powerful tool of communication the marketer has access to. To better conceptualise how marketers distinguish between value and product, consider a car. The value in the...
A common misconception is that all marketing aims to do is get the customer to buy a product. This is so off the mark that every time someone brings it up a little piece of my soul dies. Let me give an example of why. As you stroll down the mall you are stopped by a salesman. While you are annoyed, you are polite and let us say that you listen to what they have to offer. Let us say for the example that using cunning,...
I get this question quite often, and for everyone interested in the subject (as breadth or career)- let me answer properly and hopefully pique your interest. (image) What marketing is NOT: -Lies and deceptio...
