Posts Tagged ‘Service’

The Secret to Great Service

Ever had a bad experience with a specific company? Maybe those salesmen from company XYZ do not stop harassing you, or maybe you had to be transferred 7 times over a two week period to cancel a service. The word service itself has bad connotations with many people. Why would someone contact customer service? To complain. When do you bring up the service at a restaurant or cafe? Often, it is because you were unsatisfied w...

What is the purpose of marketing?

A common misconception is that all marketing aims to do is get the customer to buy a product. This is so off the mark that every time someone brings it up a little piece of my soul dies. Let me give an example of why. As you stroll down the mall you are stopped by a salesman. While you are annoyed, you are polite and let us say that you listen to what they have to offer. Let us say for the example that using cunning,...

Customer service starts from the heart, ends with fat wallets.

I had recently come by a seriously good read by entrepreneur Derek Sivers, founder of CD Baby. (image) He shares 6 points which I completely agree are very important issues when considering customer service, and also shows us why going the extra mile is so important. Read more at his website: